Guest Experience Lead - Calabasas
Company: Disability Solutions
Location: Calabasas
Posted on: October 24, 2024
Job Description:
Description & RequirementsWho We Are lululemon is an innovative
performance apparel company for yoga, running, training, and other
athletic pursuits. Setting the bar in technical fabrics and
functional design, we create transformational products and
experiences that support people in moving, growing, connecting, and
being well. We owe our success to our innovative product, emphasis
on stores, commitment to our people, and the incredible connections
we make in every community we're in. As a company, we focus on
creating positive change to build a healthier, thriving future. In
particular, that includes creating an equitable, inclusive and
growth-focused environment for our people. Job Summary The Guest
Experience Lead is responsible for ensuring all guests (i.e.,
customers) receive a quality in-store experience. They do this by
overseeing or providing technical product education that
articulates the value of our product and brand to meet the unique
needs of each guest. The Guest Experience Lead is part of the store
leadership team, responsible for driving store performance on the
floor through guest experience and team achievement of daily sales
or unit targets. Guest Experience Leads provide input to team
member performance evaluations, recommendations into store hiring
decisions, and act as Supervisor on Duty (SOD) when leading the
floor. Core Responsibilities of the Job
- Bring the lululemon guest experience framework to life, leading
from the floor to establish an exceptional and inclusive guest
experience.
- Continuously assess the level of guest connection and technical
product education, ensuring every single guest receives technical
product education and assisting the guests when needed (e.g., when
other team members are unavailable).
- Move dynamically and lead from the floor as the Supervisor on
Duty to assess and fulfill the needs of the business, team, and
guests.
- Conduct preparation activities to ensure in-store readiness for
guests and ensure the operational excellence of the store is
maintained throughout shift.
- Open and close the store in accordance with the opening and
closing procedures.
- Review and interpret daily business data and metrics to track
progress toward sales goals and motivate team to drive business
results.
- Participate in the store's hiring process, including
recruitment, selection and hiring recommendations, onboarding, and
training.
- Address team member performance and support their ongoing
learning and development by providing direct feedback and
in-the-moment recognition, coaching, demonstrations, and hands-on
experiences.
- Contribute to a respectful and inclusive team by establishing
supportive working relationships and engaging with team members,
creating a fun and productive environment. Job
RequirementsEligibility
- Must be legally authorized to work in the country in which the
store is located
- Must have the ability to travel to assigned store with reliable
transportation methods Schedule/Availability
- The work schedule can vary based on store needs
- Shifts are typically scheduled: mornings, afternoons, evenings,
weekends, and holidays
- In addition, during peak timeframes, special events, or other
circumstances, the schedule may include early mornings or late
nights/overnights for some team members Experience
- 1 year retail or customer experience (e.g., guest resolution,
navigating difficult conversations)
- Some experience in leading, mentoring, or delegating with
others Job Assets (i.e., nice to have; not required)
- Education: High school diploma/GED/equivalent, or above
- Experience: 1 year of retail/sales leadership experience
(supervisor or people management not necessary; examples: leading
delegated assignments/tasks, mentoring or assisting peers)
- For Experiential stores with food/beverage service only: Food
safety and/or liquor service certification What We Look For
- Inclusion & Diversity: Creates/supports an inclusive
environment that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Guest Experience: Actively creates an inclusive, high-caliber
experience and connection for every guest through team members
- Leadership: Is able and desires to lead and inspire others;
motivates, empowers, develops, and directs people as they work
- Collaboration and Teamwork: Works productively with and
supports others to achieve common goals; seeks connections,
partnerships, and diverse perspectives
- Decision Making/Problem Solving: Uses logic and reasoning to
evaluate alternatives and make effective, timely decisions
- Adaptability/Agility: Navigates uncertainty and ambiguity and
can change priorities in a fast-paced environment; recovers quickly
from setbacks
- Interactive Communication: Conveys information effectively and
understands information shared while interacting with others Work
Context (e.g., environment, interactions, physical)
- Work involves moving through the store with bright lights and
loud music
- Work is accomplished as part of a team, sometimes
independently, and sometimes on a computer or other technical
devices
- Work may occasionally involve moving boxes weighing up to 30
lbs (13.6 kg)
- For Experiential stores with food/beverage service only: Work
may involve using industrial kitchen equipment and exposure to heat
in order to prepare food or beverages Compensation & Benefits
Packagelululemon's compensation offerings are grounded in a
pay-for-performance philosophy that recognizes exceptional team
performance. The base pay range for this position is from $22.00-
$25.30/hour subject to minimum wage in the location. The base pay
offered is based on market location and may vary depending on
job-related knowledge, skills, experience, and internal equity.
This position has a target bonus of an additional $3 per hour,
subject to certain requirements and the Company's discretion,
bringing the total target compensation range between $25.00-
$28.30/ hour. At lululemon, investing in our people is a top
priority. We believe that when life works, work works. We strive to
be the place where inclusive leaders come to develop and enable all
to be well. Recognizing our teams for their performance and
dedication, other components of our total rewards offerings include
support of career development, wellbeing, and personal growth:
- Extended health and dental benefits, and mental health
plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to
name a few) Note: The incentive programs, benefits, and perks have
certain eligibility requirements. The Company reserves the right to
alter these incentive programs, benefits, and perks in whole or in
part at any time without advance notice.
Keywords: Disability Solutions, Orange , Guest Experience Lead - Calabasas, Other , Calabasas, California
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