Senior Technical Enablement Manager, Partners
Company: ReCharge Payments
Location: Santa Monica
Posted on: October 2, 2024
Job Description:
Overview
Recharge is looking for an experienced Staff Technical Enablement
Manager to lead our partner enablement initiatives and support the
successful implementation of Recharge solutions by our agency and
technical partners. In this role, you will be responsible for
maintaining and building content for our Partner Academy,
developing technical training, and creating enablement content that
bridges the gap between product knowledge and actionable resources
for business, technical, and developer audiences. You'll play a
critical role in enhancing the partner experience, ensuring that
Recharge is integrated smoothly and effectively into our partners'
projects.
This role is ideal for someone who is passionate about
instructional design, enjoys facilitating connections with both
partners and internal teams, and is comfortable working in a
fast-paced, dynamic environment. You should have a strong ability
to translate technical concepts into digestible content for our
partners.
What you'll do
- Lead Partner Enablement: Design and manage the Partner Academy,
creating comprehensive training and badging programs that empower
our agency and technical partners.
- Content Development: Develop and deliver business, technical,
and developer guides to support the rollout of Recharge's
multi-product strategy.
- Technical Training: Build facilitation plans to support
Recharge's partner managers, focusing on the technical aspects of
integrating Recharge APIs, SDKs, and developer tools.
- Program Management: Continuously assess and optimize the
Partner Journey, identifying opportunities to improve onboarding,
enablement, and the overall implementation experience.
- Collaboration: Work closely with Product, Marketing, and
Partner teams to ensure that enablement content is aligned with
product updates and partner needs.
- Metrics & Reporting: Establish success metrics and report on
the effectiveness of partner enablement programs, making
data-driven recommendations for improvement.
What you'll bring
- 8+ years of experience in partner enablement, channel
management, or technical training within a SaaS, fintech, or
eCommerce company.
- Strong instructional design and facilitation skills, with a
proven track record of creating and delivering effective technical
training programs.
- Proficiency in reading and interpreting JavaScript SDKs and
APIs, with the ability to translate technical content into
partner-friendly enablement materials.
- Experience developing and executing accreditation programs,
ideally for a technical or developer audience.
- Excellent communication skills, both written and verbal, with
the ability to engage and educate technical and non-technical
stakeholders.
- Experience with Shopify or similar eCommerce platforms is
preferred, but not required.
- A self-starter attitude with the ability to work independently
and manage multiple projects in a remote-first
environment.
- Willingness to travel 25-35% domestically to internal offices
and industry events.
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Keywords: ReCharge Payments, Orange , Senior Technical Enablement Manager, Partners, Executive , Santa Monica, California
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